Shipping

1.    Which couriers do you use?

For deliveries within the UAE, we use UPS, Fetchr, and PostaPlus as our couriers.

For deliveries outside of the UAE, we use UPS, DHL, and Posta Plus as our couriers. All couriers may use local postal services and couriers once the parcel has arrived in the correct country for delivery eg. DHL might transfer to USPS for deliveries in the United States.

2.    Can I track my delivery?

Yes. You will be able to track your delivery with our couriers once your parcel has been dispatched from our warehouse. You will receive a confirmation email when your parcel has left our warehouse, and this will include your tracking number so that you are able to follow the progress of your parcel.

3.    What are my delivery options?

We have a range of delivery options available, please click here to find out more.

4.    Can I have my order delivered to a different address to my billing address?

Yes, orders can be delivered to an alternative address in the UAE or overseas. You’ll need to enter the delivery country in your shopping bag when prompted, and then the delivery address in the checkout. Once at the payment stage, you can confirm the billing and delivery addresses are different, and you’ll need to confirm the details. If paying with PayPal you’ll need to register the delivery address to your PayPal account as part of their own security restrictions.

Ordering

1.    If an item is out of stock, can I still order it?

Orders cannot be placed for out of stock items, unless it clearly states it is an order on request item, this will be displayed on the product page. Stock levels are shown live on each product page. Products are not reserved until your order has been confirmed.

2.    Do you include price information inside your parcels?

Orders shipped within the UAE will not include any price information inside unless requested. Orders shipped outside of the UAE must include a commercial invoice for customs purposes. This will include price information, but the document is affixed to the outside of the parcel.

3.    Can I order by telephone?

Yes, orders can be placed over the telephone by our customer services team between Sunday-Thursday 09:00 – 17:00 and Saturday 09:00 – 13:00 Dubai time.

4.    Which payment options do you accept?

We accept payment from all major credit and debit cards, Apple Pay, PayPal, and PayPal Credit. The payment will be debited once your order is confirmed.

5.    Where can I add a promotional / gift voucher code?

A promotions and gift card box can be found at the bottom of Your Shopping Bag page in the checkout. Add in your code and click apply code, remember only one promotional code can be used per order.

6.    What currencies can I pay in?

If the order is placed online, the following currencies can be used: USD, AED.

7.    Is the ordering process secure?

Yes; at Home Bazar we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.

8.    Can I order without registering?

Yes; at Home Bazar it is our policy to make your shopping experience as quick and easy as possible. We do not require registration but should you wish to do so at the end of the checkout process you may. We do not retain any payment details and we only keep your delivery information.

9. Can I have my order gift-wrapped?

Yes. At Home Bazar we offer a luxury gift-wrapping service and you will have the option to select this service at the checkout stage and include your own personalized message.

Returns

1.    What is your returns policy?

Items purchased within the last 30 days are eligible for a refund. The item(s) you wish to return needs to be new, unused, and in its original packaging in a saleable condition.

Please note we do not offer exchanges and once an order has been placed we cannot amend it. The following items cannot be returned:

  • Made to order
  • Custom products
  • Products marked as non-returnable within the product details
  • Earrings
  • Perishable goods

2.    How do I send an order back to you?

Please visit our returns page for full information

3.    How will I be refunded and how long will it take to receive?

We aim to process your refund within 14 days from the date you sent your item(s). You will be notified when the refund has been processed, and the method of payment you used to order the item(s) will be credited if received within 30 days of dispatch.

4.    Can I change my existing order?

Please contact our Customer Services team as soon as possible if you would like to amend an order.

We cannot amend your order if it has already been picked in our warehouse, but we will endeavor to help wherever we can. If an order has already been dispatched from our warehouse upon receiving your request, our Customer Services team can assist you with re-calling the parcel to Home Bazar. Please note that we will not cover any costs incurred during this process.

5.    Can you arrange a collection of the goods?

Yes. If you are in the UAE we can arrange a collection with Fetchr and outside of the UAE we can arrange a collection with UPS or PostaPlus.

For both of these services, the charge will be deducted from your refund. Please get in touch via LiveChat to arrange either collection service.

6.    What happens if my order arrives damaged or is incorrect?

If your item(s) has arrived in an unsuitable condition please contact us on LiveChat and we will try to resolve this as quickly as possible for you.

7.    Returns T&Cs

Please click here for full Terms and Conditions.

Account

1.    How do I set up a wishlist?

You can create a wishlist by logging into your Home Bazar account and selecting “My Wishlists” From here you will just need to click “create a new wishlist” and you can then personalize the name of your list and begin adding your desired products to the list immediately. You can easily add items to your list via the product pages on our website too.

2.    Can I sign up/unsubscribe to emails?

You can choose to sign up to our newsletter by following this link – www.homebazar.com/newsletter

Should you wish to unsubscribe from our newsletter at any time, please contact our customer services team and we will process this for you.

3.    How do I change my email address?

Our dedicated team can update your email address for you, please contact the customer services team for this to be processed. Please send an email from your existing account detailing your new email address or alternatively an email can be sent from your new account detailing your billing information that is linked to your Home Bazar account so that we can verify this for security reasons.

4.    Help! I’ve forgotten my password

If you have forgotten your password that is linked to your Home Bazar account, you can simply go to the login page and select “forgotten password” From here, you will be asked to enter your email address that is linked to your account and you will receive an email containing a link to reset your password.